cant close any cases
Posted: Tue Nov 10, 2020 11:57 am
All of a sudden today I cannot "close" any cases.
When I click on "close" it does not hold.
The cases have a zero balance.
I have never had this happen before.
checked my permissions, this isn't the issue either.
cleared windows, did file maint, nothing helps.
Ran another test today. I can't close any case with a zero balance but if a case has a balance I can close it. What is going on?
All payments have been applied in the cases with zero balance. The patient has new insurance and I don't want charges being put in the wrong case.
Can't close it.
When I click on "close" it does not hold.
The cases have a zero balance.
I have never had this happen before.
checked my permissions, this isn't the issue either.
cleared windows, did file maint, nothing helps.
Ran another test today. I can't close any case with a zero balance but if a case has a balance I can close it. What is going on?
All payments have been applied in the cases with zero balance. The patient has new insurance and I don't want charges being put in the wrong case.
Can't close it.