Medisoft 19 RM error on new installs
- Gavin Walker
- Posts: 4626
- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
- Contact:
Medisoft 19 RM error on new installs
"A Registry entry for Medisoft can not be found. Please install a valid version of Medisoft."
Through various test scenarios we have determined that the installer is failing to add the following key to the Registry:
HKCU\Software\Medisoft\Patient Accounting
This problem does not seem to occur on systems where a previous version of Medisoft was installed because the Registry key already exists from the previous installation.
To work around this issue this key can be exported from a working system and imported into the Registry of the user having the issue. Hopefully McKesson will address this issue to be fixed in a future Service Pack or HotFix.
For those that purchased Medisoft v19 from us and are running into this issue, you can get a .REG file to fix this from us for FREE. Others can get the .REG with a 1 month support agreement.
Regards,
Walker Tek Solutions, LLC
417-890-6777 x0
fax: 417-763-6386
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Re: Medisoft 19 RM error on new installs
- ExpertSkinDoc
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- Location: San Jose, CA
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Re: Medisoft 19 RM error on new installs
I export the reg file from a good user profile, then run it on the troubled user, works great!
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Re: Medisoft 19 RM error on new installs
If I do UNinstall current version before going to 19, will the Registry key that fixes the problem still be available or in place so as to prevent this error from happening?
- ExpertSkinDoc
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Re: Medisoft 19 RM error on new installs
- Gavin Walker
- Posts: 4626
- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
- Contact:
Re: Medisoft 19 RM error on new installs
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- Joined: Tue Feb 22, 2011 1:00 pm
Re: Medisoft 19 RM error on new installs
- Gavin Walker
- Posts: 4626
- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
- Contact:
Re: Medisoft 19 RM error on new installs
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- Posts: 204
- Joined: Tue Feb 22, 2011 1:00 pm
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Re: Medisoft 19 RM error on new installs
Thanks for all this guys.