Revenue Management Startup Error

[arunappa]

Using version 16 of Medisoft.
When I do Activities/Revenue Management/Revenue Management Reports, get this error:
There was an unexpected error in RMReports. This may be due to I/O errors.


Detailed error information follows:
Application Domain: Reports.exe
Assembly Codebase: file:///C:/Medisoft/BIN/RCM/Reports.exe
Assembly Full Name: Reports, Version=2.1610.11088.154, Culture=neutral, PublicKeyToken=0e6313c225479900
Assembly Version: 2.1610.11088.154
Assembly Build Date: 3/29/2011 3:37:08 PM

Exception Source: System
Exception Type: System.Security.SecurityException
Exception Message: The source was not found, but some or all event logs could not be searched. Inaccessible logs: Security.
Exception Target Site: FindSourceRegistration

---- Stack Trace ----
System.Diagnostics.EventLog.FindSourceRegistration(source As String, machineName As String, readOnly As Boolean)
Reports.exe: N 00665
System.Diagnostics.EventLog.SourceExists(source As String, machineName As String)
Reports.exe: N 00104
System.Diagnostics.EventLog.VerifyAndCreateSource(sourceName As String, currentMachineName As String)
Reports.exe: N 00075
System.Diagnostics.EventLog.WriteEntry(message As String, type As EventLogEntryType, eventID As Int32, category As Int16, rawData As Byte[])
Reports.exe: N 00205
System.Diagnostics.EventLog.WriteEntry(source As String, message As String, type As EventLogEntryType, eventID As Int32, category As Int16, rawData As Byte[])
Reports.exe: N 00087
System.Diagnostics.EventLog.WriteEntry(source As String, message As String, type As EventLogEntryType)
Reports.exe: N 00014
CMLibrary.License.ForceCheckRegistration()
Reports.exe: N 00379
CMLibrary.License.CheckRegistration()
Reports.exe: N 00239
Reports.MainForm.MainForm_Load(sender As Object, e As EventArgs)
Reports.exe: N 00312
System.EventHandler.Invoke(sender As Object, e As EventArgs)
Reports.exe: N 00000
System.Windows.Forms.Form.OnLoad(e As EventArgs)
Reports.exe: N 00468
System.Windows.Forms.Form.OnCreateControl()
Reports.exe: N 00084
System.Windows.Forms.Control.CreateControl(fIgnoreVisible As Boolean)
Reports.exe: N 00384
System.Windows.Forms.Control.CreateControl()
Reports.exe: N 00035
System.Windows.Forms.Control.WmShowWindow(m As Message&)
Reports.exe: N 00151
System.Windows.Forms.Control.WndProc(m As Message&)
Reports.exe: N 00693
System.Windows.Forms.ScrollableControl.WndProc(m As Message&)
Reports.exe: N 00041
System.Windows.Forms.ContainerControl.WndProc(m As Message&)
Reports.exe: N 00015
System.Windows.Forms.Form.WmShowWindow(m As Message&)
Reports.exe: N 00064
System.Windows.Forms.Form.WndProc(m As Message&)
Reports.exe: N 00339
DevExpress.XtraEditors.XtraForm.WndProc(msg As Message&)
Reports.exe: N 00096
System.Windows.Forms.ControlNativeWindow.OnMessage(m As Message&)
Reports.exe: N 00015
System.Windows.Forms.ControlNativeWindow.WndProc(m As Message&)
Reports.exe: N 00048
System.Windows.Forms.NativeWindow.Callback(hWnd As IntPtr, msg As Int32, wparam As IntPtr, lparam As IntPtr)
Reports.exe: N 00089

[Gavin Walker]

We have found some security software such as Microsoft Security Essentials will flag Reports.exe as Malware and delete it. The solution is to switch to a different security software and then reinstall Medisoft v16 sp1 with hot fix. Then go through the check for updates off the start menu under Revenue Management.

[arunappa]

The executable c:\medisoft\bin\rcm\reports.exe is intact. Also, Check for Updates option
in Start menu says
You already have the most recent version of revenue management installed
on your system.

Revenue Management itself is working fine, it is the Reports part of Revenue
Management which was working fine last week, not starting up anymore.
Nothing has changed since then.

[Gavin Walker]

Do you have security setup in Medisoft?