Page 1 of 1
view transactions
Posted: Thu Feb 09, 2023 1:05 pm
by Robin
When I am in the deposit screen and click on the view transactions button at the bottom, it does take me to the transaction entry screen, however I am unable to see all the transactions in that case. Until I installed V27 I was able to scroll up to the top to view all the transactions in that case, but now I am unable to. My only option is to close out of the deposit screen, and then go to the transaction entry screen? Is this something that is going to be fixed, or is this just the way this version is.
Thanks!
Re: view transactions
Posted: Fri Feb 10, 2023 9:12 am
by Gavin Walker
The View Transactions button on the Deposit Entry screen has always shown just the transactions for the selected item.
Re: view transactions
Posted: Fri Feb 10, 2023 10:39 am
by Robin
Hi - I was able to scroll to the top previously. Now I am unable to see the transaction for the selected item. The date of service I need to see is at the top, and this brings me to the last entry so I can not see the transaction that I need to see.
Re: view transactions
Posted: Fri Feb 17, 2023 10:09 am
by Gavin Walker
I am wondering what window you are on. It sounds like a window sizing issue. Try maximizing your Medisoft Widow. Then in Medisoft select Window > Tile Windows Horizontally off the menu. Then you should see scrollbars to scroll up and down if necessary. You may also need to select Window > Clear Windows Positions and then restart Medisoft.
Re: view transactions
Posted: Sun Feb 19, 2023 9:02 am
by Robin
I tried that, and it worked that time. But the next time, it did the same thing. It's like the screen is froze. So, this is something that I will have to do everytime I want to view the transaction I want to see? It's probably just as easy to close out of the deposit screen and open the transaction entry screen as I have been doing. Not very convenient. Thanks
Re: view transactions
Posted: Mon Feb 20, 2023 1:40 pm
by Gavin Walker
I suspect your security is bumped up too high, and Medisoft is unable to update the registry with your screen settings. Try right clicking on Medisoft and select Run as Administrator.
Re: view transactions
Posted: Tue Feb 21, 2023 12:52 pm
by Robin
that does not work, and I think you don't understand exactly what my problem is. I would like to have to you look at my screen so you can see what is wrong. let me know when you can log in to see what is going on. thanks so much
Re: view transactions
Posted: Wed Feb 22, 2023 2:11 pm
by Gavin Walker
If you have support with us, then call our office and we can get a ticket started with you.