eRx Users - Occasional empty screens in ScriptWriter
Posted: Wed Feb 23, 2022 12:17 pm
• Connected Matter: Occasional empty screens in ScriptWriter
• Release impacted: V11.2.1
• Your impact: Occasional opening of ScriptWriter Gives Rise to Freezing in Medisoft Clinical
We are seeing occasional freezing when opening ScriptWriter following the 01/26/2022 patches, contingent on timing.
Matter:
The temporary files generated by the browser may be locked or you may have deficient authorization in your temporary file location. This may cause the ScriptWrite to suspend.
Workaround:
If you undergo this matter, you may close the ScriptWriter and present chart, then re-open the chart and choose the New Rx once more.
Resolution:
Contact your Value-Added Reseller to download a replacement browser program which will need to be manually put on your computer.
The upcoming patch set will automatically install the new browser program.
• Release impacted: V11.2.1
• Your impact: Occasional opening of ScriptWriter Gives Rise to Freezing in Medisoft Clinical
We are seeing occasional freezing when opening ScriptWriter following the 01/26/2022 patches, contingent on timing.
Matter:
The temporary files generated by the browser may be locked or you may have deficient authorization in your temporary file location. This may cause the ScriptWrite to suspend.
Workaround:
If you undergo this matter, you may close the ScriptWriter and present chart, then re-open the chart and choose the New Rx once more.
Resolution:
Contact your Value-Added Reseller to download a replacement browser program which will need to be manually put on your computer.
The upcoming patch set will automatically install the new browser program.