Back Up Error: Another User Backing UP

Technical problems with Medisoft.
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fwedel
Posts: 5
Joined: Mon Sep 21, 2015 3:52 pm

Back Up Error: Another User Backing UP

Post by fwedel » Wed Mar 04, 2020 10:44 am

Recently, about 4 days ago the error message provided above has come up while trying to back up our system. The doctor and I are the only two people in our office provided with access to the system and he does not use the program daily. I have tried logging in to back up under both profiles, yet the message stays the same. Our computer has plenty of space for these back up files. Any ideas on what could be causing the issue?

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Gavin Walker
Posts: 4391
Joined: Wed Apr 04, 2007 10:11 pm
Location: Springfield, MO
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Re: Back Up Error: Another User Backing UP

Post by Gavin Walker » Mon Mar 09, 2020 8:41 am

Yes, a previous backup failed to complete normally. To fix this, look for a file called HotBackup.txt in \MediData. Delete this file and you should be able to run your backups again.
Gavin Walker
Walker Tek Solutions, LLC
866-890-6777 x0
417-763-6386

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