Win10 updated to v1909, client PC unable to access Medisoft

Technical problems with Medisoft.
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perfecthealthdoc
Posts: 2
Joined: Thu Mar 30, 2017 5:19 pm

Win10 updated to v1909, client PC unable to access Medisoft

Post by perfecthealthdoc » Fri Feb 07, 2020 3:06 pm

Starting today (2/07), 1 client workstation will not load the database after logging in to Medisoft. Program worked with no issues prior to the update (2/06 and earlier). After accepting the credentials, the program sits on the Medisoft version window and eventually (after ~1 minute) goes to 0% CPU usage. The full program window never opens.

The only significant change between today and yesterday is 1 client PC updated Windows 10 to version 1909. The 2nd (working) client PC is running Windows 10 v1903.

Office Hours Professional loads with no issues on both workstations.

We're using Network Professional version 21 SP2 (21.2.2.68), installed on a server system with 2 client systems.

Steps taken:
- Reboot workstation
- Reboot server & then both workstations
- Repair installation of Network Professional (NP)
- Try different NP login. Both logins work on working workstation, neither work on problem workstation
- Uninstall & reinstall NP
- Uninstall NP, delete Medisoft folder, reinstall
- Create a new, local admin user. Point data path to empty location on the server. Create a new set of data. Program loads successfully. Close that connection, attempt to change data path back to original database location, problem comes back.
- Turn off all anti-virus and firewall components, including built-in Windows security

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Gavin Walker
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Joined: Wed Apr 04, 2007 10:11 pm
Location: Springfield, MO
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Re: Win10 updated to v1909, client PC unable to access Medisoft

Post by Gavin Walker » Mon Feb 10, 2020 9:56 am

I have found you need to keep waiting. Windows 10 is still installing in the background and can take several hours. Once Windows 10 gets past a certain point in it's install, then Medisoft should start up. Otherwise, we have Medisoft support options starting at $300 for Medisoft v21 if you need us to work directly with you to figure this out.

After that, the next thing to try will be to disable User Account Control and see if that helps.
Gavin Walker
Walker Tek Solutions, LLC
866-890-6777 x0
417-763-6386

perfecthealthdoc
Posts: 2
Joined: Thu Mar 30, 2017 5:19 pm

Re: Win10 updated to v1909, client PC unable to access Medisoft

Post by perfecthealthdoc » Tue Feb 11, 2020 10:27 am

It started working on its own, thanks Gavin!

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