Why am I "seeing double" when sending out claims?

Technical problems with Medisoft.
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prosete
Posts: 204
Joined: Tue Feb 22, 2011 1:00 pm

Why am I "seeing double" when sending out claims?

Post by prosete » Sun Nov 10, 2019 6:05 pm

I am noticing that after sending out a claim and the Functional Acknowledgement (5010) verifies the same claim being sent correctly, I get back all my 277s, Relay Health Claim Summary Rpts, Claims Acknowledgement Rpts, and Excluded Claims Rpts, all showing a "doubling" of the same single claim that was sent, including a "doubling" of the claim total reflected under Total Charges?

TIA

PRosete

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Gavin Walker
Posts: 4320
Joined: Wed Apr 04, 2007 10:11 pm
Location: Springfield, MO
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Re: Why am I "seeing double" when sending out claims?

Post by Gavin Walker » Mon Nov 11, 2019 9:49 am

Hi, you'll have to fax in the example so we can take a look. Our fax is 417.763.6386.
Gavin Walker
Walker Tek Solutions, LLC
866-890-6777
417-890-6777

prosete
Posts: 204
Joined: Tue Feb 22, 2011 1:00 pm

Re: Why am I "seeing double" when sending out claims?

Post by prosete » Mon Nov 11, 2019 4:35 pm

Will do. Thanks!

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