Unable to Backup. States all users must exit with ADYSS multiple time.

Technical problems with Medisoft.
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jkistler
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Joined: Wed Jul 24, 2019 8:37 am

Unable to Backup. States all users must exit with ADYSS multiple time.

Post by jkistler » Wed Jul 24, 2019 2:15 pm

If you can help, I'll be forever grateful! We have spent days troubleshooting to no avail.

We were last able to back up with no issue 7/16/19. The only change was a windows update on the server (where the ADS is hosted). Since then, when we attempt to back up Medisoft, it will not allow the backup. It keeps staying "All users must exit the program. Users: ADYSS, ADYSS, ADYSS, etc... Sometimes it shows 2, sometimes 4.

No users are on the system. The program is only installed on 2 computers in our office. When going into ADS Configuration Utility it confirms that the program running on the server is the only "user". Where are all these extra users coming from?

We have made sure that ADS and Medisoft are both allowed through Windows Defender. We have stopped/started the ADS, stopped other programs that running, rebooted, checked ADS settings. Again, it was working fine, and suddenly stopped.

Please help! Thank you so much!

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Gavin Walker
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Re: Unable to Backup. States all users must exit with ADYSS multiple time.

Post by Gavin Walker » Thu Jul 25, 2019 7:47 am

Make sure all interfaces are shut down and then in services stop eMDs MSL Connectivity Service and McKesson MSL Connectivity Service. If that doesn't work, try rebooting your server or data host machine.
Gavin Walker
Walker Tek Solutions, LLC
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417-890-6777

jkistler
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Joined: Wed Jul 24, 2019 8:37 am

Re: Unable to Backup. States all users must exit with ADYSS multiple time.

Post by jkistler » Thu Aug 01, 2019 12:47 pm

Hi Gavin!

So we did all of that, and it still gave the error. Mysteriously, Monday night it allowed the backup. However, since then, the error reappeared. We have no idea why this keeps happening. We are back to square one again.

jkistler
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Joined: Wed Jul 24, 2019 8:37 am

Re: Unable to Backup. States all users must exit with ADYSS multiple time.

Post by jkistler » Tue Aug 06, 2019 9:38 am

Just checking back. We still are unable to back up.

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Gavin Walker
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Re: Unable to Backup. States all users must exit with ADYSS multiple time.

Post by Gavin Walker » Tue Aug 06, 2019 10:15 pm

You'll have to switch to something like Windows Backup (built into Windows) to backup your files. The Medisoft backup can be glitchy sometimes.

jkistler
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Joined: Wed Jul 24, 2019 8:37 am

Re: Unable to Backup. States all users must exit with ADYSS multiple time.

Post by jkistler » Wed Aug 14, 2019 12:15 pm

I’m so sorry. But can you please give me step by step instructions on this. I’ve tried to Google it and can’t find them. I want to make sure I’m making a full backup and not sure how to do it with Windows. Thank you!

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Gavin Walker
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Re: Unable to Backup. States all users must exit with ADYSS multiple time.

Post by Gavin Walker » Thu Aug 15, 2019 7:58 am

What version of Windows do you have?

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