fixed slow reports but now claims mgmt sending duplicates

Technical problems with Medisoft.
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jpkpdc86
Posts: 4
Joined: Mon May 13, 2019 9:06 am

fixed slow reports but now claims mgmt sending duplicates

Post by jpkpdc86 » Tue May 14, 2019 9:53 am

i have v19. went online and fixed slow reports using RepField.adi and Repfield.adt but now when I upload to my clearinghouse, it is sending double...
Thanks for your help!

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Gavin Walker
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Joined: Wed Apr 04, 2007 10:11 pm
Location: Springfield, MO
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Re: fixed slow reports but now claims mgmt sending duplicates

Post by Gavin Walker » Wed May 15, 2019 7:55 am

Make sure you load the hot fix for Medisoft v19 sp1 on ALL computers or the issues with the slow reports will come back again. The hot fix can be found here: https://www.walkerteksolutions.com/service-packs/#m19sp

Are you sending your electronic claims with Revenue Management.
Gavin Walker
Walker Tek Solutions, LLC
866-890-6777
417-890-6777

jpkpdc86
Posts: 4
Joined: Mon May 13, 2019 9:06 am

Re: fixed slow reports but now claims mgmt sending duplicates

Post by jpkpdc86 » Wed May 15, 2019 9:30 am

No, we are creating a file and uploading to the clearing house

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Gavin Walker
Posts: 4283
Joined: Wed Apr 04, 2007 10:11 pm
Location: Springfield, MO
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Re: fixed slow reports but now claims mgmt sending duplicates

Post by Gavin Walker » Wed May 15, 2019 3:46 pm

The print image method to upload claim files is buggy and not recommended. I would recommend switching to using Revenue Management. What clearinghouse are you using?

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