Secondary carrier not showing up on Primary carrier claim

General information about Medisoft
Post Reply
ALI
First Paid On ICD-10
Posts: 50
Joined: Wed Mar 09, 2011 2:56 pm
Location: Lucerne, ca

Secondary carrier not showing up on Primary carrier claim

Post by ALI » Thu Nov 15, 2018 3:49 pm

Hi
How can I get the secondary carrier to show up on a claim I am sending to a primary carrier?

for example: I'm sending a claim to Medicare and the secondary carrier should be listed in box 9D of the claim....

TIA!
Ali

User avatar
Gavin Walker
Posts: 4254
Joined: Wed Apr 04, 2007 10:11 pm
Location: Springfield, MO
Contact:

Re: Secondary carrier not showing up on Primary carrier claim

Post by Gavin Walker » Fri Nov 16, 2018 9:10 am

Hi Ali, first make sure if the primary insurance carrier has type = Medicare then on the secondary Insurance Carrier -> EDI/Eligibility tab the EDI Extra 1/Medigap field must contain a Y.

Otherwise, if the primary insurance type is not Medicare then it should print.

Also, if there is anything in the secondary insurance carrier's plan name field, that prints instead of the insurance carrier name. You might make sure there is not a blank space or something odd on this field.
Gavin Walker
Walker Tek Solutions, LLC
866-890-6777
417-890-6777

ALI
First Paid On ICD-10
Posts: 50
Joined: Wed Mar 09, 2011 2:56 pm
Location: Lucerne, ca

Re: Secondary carrier not showing up on Primary carrier claim

Post by ALI » Fri Nov 16, 2018 8:54 pm

Thanks Gavin, I'll give it a whirl!

Post Reply