Invalid or duplicate adjustment codes! Cannot Save - Revenue Management

Technical problems with Medisoft.
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g-2018
Posts: 8
Joined: Fri Mar 02, 2018 4:44 pm

Invalid or duplicate adjustment codes! Cannot Save - Revenue Management

Post by g-2018 » Tue Sep 11, 2018 6:25 am

Hello,
I am currently in Version 22 and as of next week after I performed the updates for revenue management stated getting an error when I go under the preferences in revenue management. When I try to save any changes under the preferences I get an error message saying: "Invalid or duplicate adjustment codes! Cannot Save." If I open the Assign posting codes tab there are no columns for any posting codes For some reason I cannot attach the screen shot. I have tried restarting the server and the other machines that connect to the database as well. Please advise.
Thank you,

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Gavin Walker
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Location: Springfield, MO
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Re: Invalid or duplicate adjustment codes! Cannot Save - Revenue Management

Post by Gavin Walker » Tue Sep 11, 2018 8:15 pm

What about on the Remittance Codes tab? The left pane is the list of Adjustment Codes? Sort by the Code column and see if there are any duplicates? Not sure how you can get anything invalid in here, but look for any values that don't look like the others. Then do a Check For Updates.
Gavin Walker
Walker Tek Solutions, LLC
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417-890-6777

g-2018
Posts: 8
Joined: Fri Mar 02, 2018 4:44 pm

Re: Invalid or duplicate adjustment codes! Cannot Save - Revenue Management

Post by g-2018 » Wed Sep 12, 2018 8:44 am

When I first click on Configure and then on Preferences I am getting the following error:
Revenue Management Encountered a Problem:
The development team was automatically notified of this problem. If you need immediate assistance, contact your vendor or eMDs support at (855) 675-8326.

The following information about the error was automatically captured:

• a screenshot was taken of the desktop at:
C:\Medisoft\BIN\RCM\RevenueManager.exe.UnhandledException.png
• an event was written to the application log
• details were written to a text log at:
C:\Medisoft\BIN\RCM\RevenueManager.exe.UnhandledExceptionLog.txt


Detailed error information follows:

Date and Time: 9/12/2018 9:37:53 AM
Machine Name: MEDISOFT_APPS2
IP Address: fe80::d5a2:9318:1e33:632c%15:9999-0000000
Current User: IMSAD\ullag

Application Domain: RevenueManager.exe
Assembly Codebase: file:///C:/Medisoft/BIN/RCM/RevenueManager.exe
Assembly Full Name: RevenueManager, Version=3.2218.18207.78, Culture=neutral, PublicKeyToken=null
Assembly Version: 3.2218.18207.78
Assembly Build Date: 7/26/2018 12:14:52 PM

Exception Source: MS17
Exception Type: System.NullReferenceException
Exception Message: Object reference not set to an instance of an object.
Exception Target Site: btCancel_ItemClick

---- Stack Trace ----
MS17.PracticeOptionsEditor.btCancel_ItemClick(sender As Object, e As ItemClickEventArgs)
RevenueManager.exe: N 00053
DevExpress.XtraBars.BarItem.OnClick(link As BarItemLink)
RevenueManager.exe: N 00118
DevExpress.XtraBars.BarBaseButtonItem.OnClick(link As BarItemLink)
RevenueManager.exe: N 00042
DevExpress.XtraBars.BarItemLink.OnLinkClick()
RevenueManager.exe: N 00351
DevExpress.XtraBars.BarItemLink.OnLinkAction(action As BarLinkAction, actionArgs As Object)
RevenueManager.exe: N 00116
DevExpress.XtraBars.BarButtonItemLink.OnLinkAction(action As BarLinkAction, actionArgs As Object)
RevenueManager.exe: N 00729
DevExpress.XtraBars.BarItemLink.OnLinkActionCore(action As BarLinkAction, actionArgs As Object)
RevenueManager.exe: N 00077
DevExpress.XtraBars.ViewInfo.BarSelectionInfo.ClickLink(link As BarItemLink)
RevenueManager.exe: N 00077
DevExpress.XtraBars.ViewInfo.BarSelectionInfo.UnPressLink(link As BarItemLink)
RevenueManager.exe: N 00126
DevExpress.XtraBars.Controls.CustomLinksControl.OnMouseUp(e As MouseEventArgs)
RevenueManager.exe: N 00233
System.Windows.Forms.Control.WmMouseUp(m As Message&, button As MouseButtons, clicks As Int32)
RevenueManager.exe: N 00654
System.Windows.Forms.Control.WndProc(m As Message&)
RevenueManager.exe: N 8792241
DevExpress.XtraBars.Controls.DockedBarControl.WndProc(msg As Message&)
RevenueManager.exe: N 00342
System.Windows.Forms.ControlNativeWindow.OnMessage(m As Message&)
RevenueManager.exe: N 00015
System.Windows.Forms.ControlNativeWindow.WndProc(m As Message&)
RevenueManager.exe: N 00048
System.Windows.Forms.NativeWindow.Callback(hWnd As IntPtr, msg As Int32, wparam As IntPtr, lparam As IntPtr)
RevenueManager.exe: N 00089




I checked for programs updates and I get a message that I have the most recent update.
I click OK in the error window and it opens the preferences.
I checked the Remittance Codes for duplicates and there are none. But the strange part is that everything I had under Assign posting codes tab is wiped out. There are no columns, I tried to add from the grid add buttons but options are grayed out.
I have to close Revenue Management on the task manager because it won't close and keep getting the error.

Will you be available for support so I can call you regarding this issue?
Thank you.
Gisela

g-2018
Posts: 8
Joined: Fri Mar 02, 2018 4:44 pm

Re: Invalid or duplicate adjustment codes! Cannot Save - Revenue Management

Post by g-2018 » Wed Sep 12, 2018 9:32 am

Hello Gavin,
First time I checked I didn't find any duplicates adj codes. However I closed and opened it back again and in fact I did find one duplicate adj code under the Remittance tab, I deleted it but still gave me error when trying to save, so I had to end task for Revenue Management, opened back again and the duplicate adj code was gone and the issue has now been resolved. You were spot-on with your advise. Thank you so much!!!

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Gavin Walker
Posts: 4193
Joined: Wed Apr 04, 2007 10:11 pm
Location: Springfield, MO
Contact:

Re: Invalid or duplicate adjustment codes! Cannot Save - Revenue Management

Post by Gavin Walker » Fri Sep 14, 2018 11:32 am

Sounds like there might be some sort of corruption in your Revenue Management database. It may be easier just to re-set it all back up rather than try to fix it. What clearinghouse do you use? We can set some of them up for FREE. If you need us to set this up for you, then you can browse here https://www.walkerteksolutions.com/prod ... l-support/ and select Revenue Management Setup in the shopping cart.

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