ERROR- TOO MANY USERS

Technical problems with Medisoft.
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NJMD
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Joined: Sat Oct 17, 2015 9:49 pm

ERROR- TOO MANY USERS

Post by NJMD » Mon Jul 30, 2018 10:19 am

I have a 3 user license and am on Networking Version 22 SP1 (22.1.2.69)

We sometimes run into an error where it does not login the 3rd user. States too many users when in fact there aren't. We used to get this error in the past when we upgraded to version 19, a few years ago. At the time we were advised to disable Mobile service (which we never used) as apparently, that was using a license. That solved the issue at that time.

Now, this has crept up again in Version 22. Not sure what the issue is. Again I am not using Mobile (although may want to). Somewhere it uses an extra license in the background. Gavin any help will be appreciated. Thanks
Anil Gupta, MD
Medisoft V22.0.2.35 Networking
Revenue Management 3.1914.16116.394
OS Main: WIN10Pro
OS Clients Win10

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Gavin Walker
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Re: ERROR- TOO MANY USERS

Post by Gavin Walker » Wed Aug 01, 2018 8:37 am

There is a new mobile service now. Disable eMDs MSL Connectivity Service.
Gavin Walker
Walker Tek Solutions, LLC
866-890-6777
417-890-6777

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ExpertSkinDoc
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Re: ERROR- TOO MANY USERS

Post by ExpertSkinDoc » Thu Nov 08, 2018 8:47 am

There is a new mobile service? What is this new mobile service? I’d switch to it because my eMDs mobile service wouldn’t stay started, presumably because of SQLite database locked and I don’t know how to get rid of this lock.

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Gavin Walker
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Re: ERROR- TOO MANY USERS

Post by Gavin Walker » Fri Nov 09, 2018 10:29 am

The "new" mobile service is eMDs MSL Connectivity Service. The old service was McKesson MSL Mobile API Server. The old service can be disabled if it was installed on your system.

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