negative balances

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dleto
Posts: 9
Joined: Mon Apr 30, 2018 2:41 pm

negative balances

Post by dleto » Tue Jun 05, 2018 11:19 am

We are having a recurring issue where we end up with a negative Account Total amount BUT the balance is 0. I have attached screen shots of the issue. The patient had a $25 balance which we adjusted off. Prior to adjusting the balance of $25 off, the balance was $25 and the account total was $0. There are no other cases for this patient.

The other factor for this patient was initially the balance was - 870 because of an incorrect adjustment. That adjustment was deleted and the $25 balance was then adjusted off. When you add up all the payments and adjustments they = the charges of $900 so why is the account total -25.

What exactly is the Account total derived from?
Attachments
Medisoft balance problem.PNG
Medisoft balance problem.PNG (11.71 KiB) Viewed 1088 times
Medisoft balance problem 2.PNG
Medisoft balance problem 2.PNG (21.67 KiB) Viewed 1088 times

dleto
Posts: 9
Joined: Mon Apr 30, 2018 2:41 pm

Re: negative balances

Post by dleto » Tue Jun 05, 2018 12:24 pm

We fixed the problem by clicking on Account Total - this makes the account total = the balance - not sure why you would have to do this extra step, but at least it fixed it :).

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Gavin Walker
Posts: 4209
Joined: Wed Apr 04, 2007 10:11 pm
Location: Springfield, MO
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Re: negative balances

Post by Gavin Walker » Wed Jun 06, 2018 7:51 am

One way this can get off is by posting remits for a patient in Revenue Management while the same patient account is open in Medisoft. To correct this go to File -> File Maintenance and recalculate ALL balances. This can take a while, but it is highly recommended you do this before printing each batch of patient statements.
Gavin Walker
Walker Tek Solutions, LLC
866-890-6777
417-890-6777

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