Patient Records - Please Install Medisoft First Message

Posts related to Medisoft Clinical go here. You should consult with your Medisoft Clinical VAR if you are unsure about any configuration changes suggested here.
Post Reply
ptpsupport
Posts: 2
Joined: Sat May 19, 2018 2:46 pm

Patient Records - Please Install Medisoft First Message

Post by ptpsupport » Sat May 19, 2018 2:55 pm

Got a server on Medisoft 19 SP1 (v19.1.3.38) that has had no updates or anything run on it but all of a sudden when we open Medisoft Clinical Patient Records it is telling me "Please install Medisoft before trying to run Patient Records". Medisoft is working just fine but we can't open Patient Records anymore. The post below called Clinical 9.3.1 install had a similar issue but the link is removed and their comment mentioned a registry entry but no way to find out what that was. Any ideas or do you remember by chance?

viewtopic.php?t=1146

ptpsupport
Posts: 2
Joined: Sat May 19, 2018 2:46 pm

Re: Patient Records - Please Install Medisoft First Message

Post by ptpsupport » Tue May 22, 2018 7:10 pm

To anyone else having issues with this error, I removed some of the 30+ Windows updates that were applied to Server 2008 R2 a few days before to resolve this error message. I believe we are running Patient Records 9.5.

User avatar
Gavin Walker
Posts: 4209
Joined: Wed Apr 04, 2007 10:11 pm
Location: Springfield, MO
Contact:

Re: Patient Records - Please Install Medisoft First Message

Post by Gavin Walker » Wed May 23, 2018 7:47 am

I am trying to remember how we solved this. Is Advantage installed on the Clinical application server? Is drive P mapped and the user can browse to it without prompting for a login?
Gavin Walker
Walker Tek Solutions, LLC
866-890-6777
417-890-6777

User avatar
Gavin Walker
Posts: 4209
Joined: Wed Apr 04, 2007 10:11 pm
Location: Springfield, MO
Contact:

Re: Patient Records - Please Install Medisoft First Message

Post by Gavin Walker » Tue Nov 13, 2018 9:06 am

Make sure User Account Control is disabled through the registry. We have a .REG file we run at our customer's sites.

Post Reply