Mobile Service Not Working

leevee03 · Post by **leevee03** » Sun Sep 20, 2015 9:25 pm

I recently upgraded to Medisoft Network Pro v20 and the mobile application was working. I was able to connect one ipad to Medisoft and submit superbills. Yesterday I connected another ipad and that was working as well. Then I shutdown the main computer which acts as the server and now the mobile application is not working. Under Diagnose Mobile the Service Status is Service not running and under Local Services the McKesson MSL Mobile API Server has said 'Starting' for the last hour. Is there another setting I need to check?

Post by **Gavin Walker** » Mon Sep 21, 2015 9:00 pm

The server machine must be running for the mobile app to work. Try rebooting the server and depending on your O/S you might try the delay start option on the service.

leevee03 · Post by **leevee03** » Tue Sep 22, 2015 8:36 am

Thank you. I changed the start option to manual and that seems to be working.