Unable to update Revenue Managment
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- Posts: 204
- Joined: Tue Feb 22, 2011 1:00 pm
Unable to update Revenue Managment
Using MS v19 SP1 (19.1.3.38)
Current RM in use: v3.1914.15293.382
New RM version I'm trying to install: v3.1914.16116.394
I can download it each time but whenever I try to install it, I get the same message:
Cannot delete target file
C:\Medisoft\BIN\RCM\CLibrary.dll
Current CLibrary.dll version I have is from 10/2015
My ..RCM\Backup\ folder contains all previously updated CLibrary.dll's, now assigned as .bak
I can download and install without problems the Claims Editor Update Client
Any suggestions?
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- Posts: 204
- Joined: Tue Feb 22, 2011 1:00 pm
Re: Unable to update Revenue Managment
Is his related to my original problem?
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- Posts: 153
- Joined: Tue Mar 19, 2013 3:24 pm
- Location: Springfield, MO
- Contact:
Re: Unable to update Revenue Managment
Support Team
MedTech Medical Management Systems
3058 S Delaware Ave
Springfield, MO 65804
Ph: 417.890.6777 | Fax: 417.890.6788
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- Posts: 204
- Joined: Tue Feb 22, 2011 1:00 pm
Re: Unable to update Revenue Managment
-
- Posts: 153
- Joined: Tue Mar 19, 2013 3:24 pm
- Location: Springfield, MO
- Contact:
Re: Unable to update Revenue Managment
Support Team
MedTech Medical Management Systems
3058 S Delaware Ave
Springfield, MO 65804
Ph: 417.890.6777 | Fax: 417.890.6788
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- Posts: 204
- Joined: Tue Feb 22, 2011 1:00 pm
Re: Unable to update Revenue Managment
Cannot delete target file
C:\Medisoft\BIN\RCM\CLibrary.dl
...and inability to open Revenue Management Reports under Acivities tab. Still can create, process and transmit open Ready To Send claims, though, just not update RM at all.
Is there a way to install the latest RM version from anywhere or do I have to revert to reinstalling the entire program, MS v19 SP1, the hot fix, and accompanying RM, then do the updates to it?
- Gavin Walker
- Posts: 4626
- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
- Contact:
Re: Unable to update Revenue Managment
Walker Tek Solutions, LLC
417-890-6777 x0
fax: 417-763-6386
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- Posts: 204
- Joined: Tue Feb 22, 2011 1:00 pm
Problem solved!! Re: Unable to update Revenue Managment
Here's what I did to fix it (so far so good):
Windows Task Manager showed Revenue Manager Reports, patch exe, and Revenue Manager running in the background under both Processes and Services. I just can't remember exactly which files or apps were active under which locations. I then deleted them all, searched for more traces of any RM file anywhere in the background, then ran the <patch.exe> directly from the C:\Medisoft\BIN\RCM folder, where it had been downloaded. That did the trick! It ran and installed the new RM version successfully.
What IO don't know is iof all these RM related files are supposed to remain active when both Medisoft and RM are closed. Or if they are to remain active in the background, whey would they interfere with updating RM and not the Claims Editor Update.