Revenue Mgmt Edit Issue
-
- Posts: 57
- Joined: Thu Dec 03, 2015 7:36 pm
Revenue Mgmt Edit Issue
When using Revenue Mgmt to send electronic claims, the Claims Edit scrubber lists the Errors and Warnings it finds. Usually I can fix or override them, if necessary, by clicking on the Send check box anyway.
I have encountered a couple times where suddenly (?) I am unable to click OR unclick the Send checkbox! It is happening again.
Any thoughts as to why and what I can do to reset this issue? Is it an update? Please help! Thank you in advance!
-
- Posts: 57
- Joined: Thu Dec 03, 2015 7:36 pm
Re: Revenue Mgmt Edit Issue
There is an available Claims Editor Update that has not yet been installed. I think that will fix the issue. Just waiting on my IT dept to do the update on the server when everyone is out. Will keep you posted if this fixes the issue. Thanks!
-
- Posts: 57
- Joined: Thu Dec 03, 2015 7:36 pm
Re: Revenue Mgmt Edit Issue
The Claims Editor Update DID NOT help my issue! Any suggestions on why I cannot select/deselect which claims to send forward from the initial Revenue Mgmt claims scrubber?
Please help!
-
- Posts: 153
- Joined: Tue Mar 19, 2013 3:24 pm
- Location: Springfield, MO
- Contact:
Re: Revenue Mgmt Edit Issue
Support Team
MedTech Medical Management Systems
3058 S Delaware Ave
Springfield, MO 65804
Ph: 417.890.6777 | Fax: 417.890.6788
-
- Posts: 57
- Joined: Thu Dec 03, 2015 7:36 pm
Re: Revenue Mgmt Edit Issue
-
- Posts: 153
- Joined: Tue Mar 19, 2013 3:24 pm
- Location: Springfield, MO
- Contact:
Re: Revenue Mgmt Edit Issue
Support Team
MedTech Medical Management Systems
3058 S Delaware Ave
Springfield, MO 65804
Ph: 417.890.6777 | Fax: 417.890.6788
-
- Posts: 57
- Joined: Thu Dec 03, 2015 7:36 pm
Re: Revenue Mgmt Edit Issue
Andrew wrote:Try going to activities and then RM on the bottom. See if that changes anything.
It did not change anything, Andrew.
-
- Posts: 153
- Joined: Tue Mar 19, 2013 3:24 pm
- Location: Springfield, MO
- Contact:
Re: Revenue Mgmt Edit Issue
Support Team
MedTech Medical Management Systems
3058 S Delaware Ave
Springfield, MO 65804
Ph: 417.890.6777 | Fax: 417.890.6788
-
- Posts: 57
- Joined: Thu Dec 03, 2015 7:36 pm
Re: Revenue Mgmt Edit Issue
I'm sorry, that is not ringing any bells with me. Where would I find that out? I know i'm ver 19 for Medisoft and my Revenue Mgmt says ver 3.1914.15293.382 Does that help any?Andrew wrote:Is this Basic, Advanced, or Net Pro?
If it makes you feel any better, my boss actually made a call into MedTech's Support and i'm awaiting a call back to discuss this today.
-
- Posts: 153
- Joined: Tue Mar 19, 2013 3:24 pm
- Location: Springfield, MO
- Contact:
Re: Revenue Mgmt Edit Issue
Support Team
MedTech Medical Management Systems
3058 S Delaware Ave
Springfield, MO 65804
Ph: 417.890.6777 | Fax: 417.890.6788
-
- Posts: 57
- Joined: Thu Dec 03, 2015 7:36 pm
Re: Revenue Mgmt Edit Issue
I'm having the same issue all over again. This is also after an update last night, I don't know if the 2 are connected.
Last time we discussed this, Andrew removed edits except for common allowed us to manually check claims. I have confirmed there are no new edits added, but I still cannot uncheck a claim within the REvenue Mgmt window.
Anything else I can do besides call you guys again?
-
- Posts: 153
- Joined: Tue Mar 19, 2013 3:24 pm
- Location: Springfield, MO
- Contact:
Re: Revenue Mgmt Edit Issue
Support Team
MedTech Medical Management Systems
3058 S Delaware Ave
Springfield, MO 65804
Ph: 417.890.6777 | Fax: 417.890.6788
-
- Posts: 153
- Joined: Tue Mar 19, 2013 3:24 pm
- Location: Springfield, MO
- Contact:
Re: Revenue Mgmt Edit Issue
Support Team
MedTech Medical Management Systems
3058 S Delaware Ave
Springfield, MO 65804
Ph: 417.890.6777 | Fax: 417.890.6788
-
- Posts: 57
- Joined: Thu Dec 03, 2015 7:36 pm
Re: Revenue Mgmt Edit Issue
I started with the Print Send. When that didn't work, I closed out of everything and tried it again thru Activities.
-
- Posts: 153
- Joined: Tue Mar 19, 2013 3:24 pm
- Location: Springfield, MO
- Contact:
Re: Revenue Mgmt Edit Issue
Support Team
MedTech Medical Management Systems
3058 S Delaware Ave
Springfield, MO 65804
Ph: 417.890.6777 | Fax: 417.890.6788