Medisoft Users Practice disappearing
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Medisoft Users Practice disappearing
I am a IT Manager at a medical office in Ohio. I keep getting reports of users loosing access to one of the companies that we have listed in Medisoft version 19. When they go to log in one of the 4 companies is not listed for them that was there earlier. I can add the company back under there id but this is happening to multiple users. I just had my database rebuilt from Micowise for another problem in the same company files.
What can I do to stop this from happening?
Thank you
Roger
- Gavin Walker
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- Location: Springfield, MO
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Re: Medisoft Users Practice disappearing
Walker Tek Solutions, LLC
417-890-6777 x0
fax: 417-763-6386
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Re: Medisoft Users Practice disappearing
thank you
Roger
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Re: Medisoft Users Practice disappearing
All users are on the same folder is there anything else that could be causing this strange happening?
Thank you
Roger
- Gavin Walker
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Re: Medisoft Users Practice disappearing
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Re: Posting remit in revenue manager
When I choose the practice it wants me to log in but keeps telling me log in failed, and I cannot post the remit.
what is causing the issue and can it be fixed
Thank you
Roger
- Gavin Walker
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Re: Medisoft Users Practice disappearing
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Re: Medisoft Users Practice disappearing
- Gavin Walker
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Re: Medisoft Users Practice disappearing
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Deposit Report
Thank you for all of the help you have provided our firm in using medisoft.
We have a question, when a new patient comes in and makes a copayment and no charge information is entered for them to charge it against, it they pay cash it will show on the deposit report as a credit card payment. and they must enter it as a overpayment so medisoft will allow them to save the information. is this normal and if not is there a fix or work around for this. because they have to remember to change the overcharge back to what it should be so the patient does not show a overcharge.
Thank you
Roger
- Gavin Walker
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Re: Medisoft Users Practice disappearing
Alternately, on your credit card co-payment code that you have setup in Procedure/Payment/Adjustment Codes, check the Prepayment box and then you will be able to enter the payment without applying it.
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Re: Medisoft Users Practice disappearing
We are having a problem posting and applying payments. When we post a payment on the patients chart whether it is auto post or manual post all of the payment and adjustment codes get applied and it calculated correctly, but the patients record does not reflect the payment was applied.
when we go into the payments, adjustments area and click on apply it shows there is no unapplied amount but the payment is not reflecting in the payor total box and I think this is why the patients record screen stays red instead of showing a clear background to reflect the payment was applied
Please help
thank you
Roger
- Gavin Walker
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Re: Medisoft Users Practice disappearing
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Re: Medisoft Users Practice disappearing
thank you for the response.