Trouble Deleting Cases Medisoft V21

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ProCareSabrina
Posts: 55
Joined: Thu Dec 03, 2015 7:36 pm

Trouble Deleting Cases Medisoft V21

Post by ProCareSabrina » Wed May 10, 2017 12:24 pm

Hello!

We just upgraded to Medisoft V21 (from V19) and have noticed lately we cannot delete a superfluous case from the Patient/Guarantors and Cases List

It gives us a pop up error of:
Error 5177: Trigger Execution failed. Error 7200. AQE Error: State = 5000; NativeError = 2122; [iAnywhere Solutions][Advantage SQL Engine]Table or Alias not found: NC -- Location of Error in the SQL statement is: 459 (line 10 column 85)

Any thoughts/ideas on this one?

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Gavin Walker
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Location: Springfield, MO
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Re: Trouble Deleting Cases Medisoft V21

Post by Gavin Walker » Thu May 11, 2017 8:53 am

You can probably turn off audit on the Case table under program options to get around this error, but we'll need to work with you to repair your data. Shall I enter a ticket for this? We'll probably need everyone out of Medisoft and Office Hours while we work.
Gavin Walker
Walker Tek Solutions, LLC
866-890-6777
417-890-6777

ProCareSabrina
Posts: 55
Joined: Thu Dec 03, 2015 7:36 pm

Re: Trouble Deleting Cases Medisoft V21

Post by ProCareSabrina » Thu May 11, 2017 6:05 pm

Let me check with Brent and one of us will get right back to you.

Thank you, Gavin!

ProCareSabrina
Posts: 55
Joined: Thu Dec 03, 2015 7:36 pm

Re: Trouble Deleting Cases Medisoft V21

Post by ProCareSabrina » Mon May 15, 2017 3:52 pm

Gavin Walker wrote:You can probably turn off audit on the Case table under program options to get around this error, but we'll need to work with you to repair your data. Shall I enter a ticket for this? We'll probably need everyone out of Medisoft and Office Hours while we work.
Gavin - thank you! Please enter a ticket for this. Our CEO, Brent, wants to be in on the call, so I will schedule the ticket around him.

Thank you!!

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