Revenue Managment For Medisoft v17

[mtpj4]

When opening revenue management from within Medisoft a box comes up that says


The update policy edits database is effective 08/31/2010 and should only be installed when you are ready to process claims for services on or after that date. Do you want to install it now?

When I click yes I get a error box that says "Revenue Management has encountered a problem...." and it has the detailed information below. Any ideas?


The development team was automatically notified of this problem. If you need immediate assistance, contact Mckesson Support at (800) 689-4550, Option 5.

The following information about the error was automatically captured:

• a screenshot was taken of the desktop at:
C:\Medisoft\BIN\RCM\RevenueManager.exe.UnhandledException.png
• an event was written to the application log
• details were written to a text log at:
C:\Medisoft\BIN\RCM\RevenueManager.exe.UnhandledExceptionLog.txt


Detailed error information follows:

Date and Time: 4/30/2011 5:41:59 PM
Machine Name: DIANNE-HP
IP Address: fe80::e583:351f:a2fe:5248%13:9999-0000000
Current User: Dianne-HP\Dianne

Application Domain: RevenueManager.exe
Assembly Codebase: file:///C:/Medisoft/BIN/RCM/RevenueManager.exe
Assembly Full Name: RevenueManager, Version=3.1711.11088.68, Culture=neutral, PublicKeyToken=null
Assembly Version: 3.1711.11088.68
Assembly Build Date: 3/29/2011 1:55:50 PM

Exception Source: Advantage.Data.Provider
Exception Type: Advantage.Data.Provider.AdsException
Exception Message: Error 5004: Either ACE could not find the specified file, or you do not have sufficient rights to access the file. The data dictionary file is not found on the server.
Exception Target Site: GetOpenPoolConnection

---- Stack Trace ----
Advantage.Data.Provider.AdsConnectionPool.GetOpenPoolConnection(handler As AdsConnectionStringHandler, iConnectTimeout As Int32)
RevenueManager.exe: N 00587
Advantage.Data.Provider.AdsPoolManager.GetConnection(strConnectionString As String, internalConnection As AdsInternalConnection&, pool As AdsConnectionPool&)
RevenueManager.exe: N 00299
Advantage.Data.Provider.AdsConnection.Open()
RevenueManager.exe: N 00078
CMLibrary.MCDdb.get_dbConnection()
RevenueManager.exe: N 00070
CMLibrary.Database.get_MCDConnection()
RevenueManager.exe: N 00118
CMLibrary.Utilities.InstallEditUpdate()
RevenueManager.exe: N 00160
RevenueManager.MainForm.MainForm_Load(sender As Object, e As EventArgs)
RevenueManager.exe: N 02873
System.EventHandler.Invoke(sender As Object, e As EventArgs)
RevenueManager.exe: N 00000
System.Windows.Forms.Form.OnLoad(e As EventArgs)
RevenueManager.exe: N 00468
System.Windows.Forms.Form.OnCreateControl()
RevenueManager.exe: N 00084
System.Windows.Forms.Control.CreateControl(fIgnoreVisible As Boolean)
RevenueManager.exe: N 00384
System.Windows.Forms.Control.CreateControl()
RevenueManager.exe: N 00035
System.Windows.Forms.Control.WmShowWindow(m As Message&)
RevenueManager.exe: N 00151
System.Windows.Forms.Control.WndProc(m As Message&)
RevenueManager.exe: N 00693
System.Windows.Forms.ScrollableControl.WndProc(m As Message&)
RevenueManager.exe: N 00041
System.Windows.Forms.ContainerControl.WndProc(m As Message&)
RevenueManager.exe: N 00015
System.Windows.Forms.Form.WmShowWindow(m As Message&)
RevenueManager.exe: N 00064
System.Windows.Forms.Form.WndProc(m As Message&)
RevenueManager.exe: N 00339
DevExpress.XtraEditors.XtraForm.WndProc(msg As Message&)
RevenueManager.exe: N 00096
System.Windows.Forms.ControlNativeWindow.OnMessage(m As Message&)
RevenueManager.exe: N 00015
System.Windows.Forms.ControlNativeWindow.WndProc(m As Message&)
RevenueManager.exe: N 00048
System.Windows.Forms.NativeWindow.Callback(hWnd As IntPtr, msg As Int32, wparam As IntPtr, lparam As IntPtr)
RevenueManager.exe: N 00089

[Gavin Walker]

Here is the process that usually resolves this:

1. First Install Medisoft v17 sp1.
2. Then go to Start -> All Programs -> Revenue Management -> Check for Updates. Everyone has to be out of Medisoft on your computer when you do this. Also, everyone has to be out of Revenue Management on all computers.
3. Start up Revenue Management one time to apply the first set of updates.
4. Then go to Start -> All Programs -> Revenue Management -> Claims Editor Update Client

If that does not resolve your issue, then you'll need to work with a Medisoft reseller. This is normally fixed by making a few changes to your registry.

[mtpj4]

Thanks. I ended up uninstalling Medisoft and clearing all files, registry entries, etc. The clean installation worked afterwards. Originally the doctor's office I'm doing this for had installed a demo version of Medisoft and I think it was still looking at the demo database.

[Gavin Walker]

I'll bet it was a bad entry in your registry then. The method you used should have fixed it.