Clearing house transmissions stall
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- Posts: 55
- Joined: Mon Aug 24, 2009 10:03 am
- Location: New York, NY
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Clearing house transmissions stall
Typically, after an hour or two of smooth transmissions of claims the system freezes, just showing "wait while sending" or "wait while retrieving files." We sit and wait for something to happen. Nothing does. So we cancel the transmission. Then we get locked out. We have to wait an hour or more before we can resume transmitting claims. The error message says "another user is accessing the file." There is no other user. I suspect the system thinks our aborted transmission is a different user.
If we transmit claims one or two at a time and wait for each one to clear, then they will go through. But if we try to send three or four claims close together, the system freezes and locks us out for an hour.
Any thoughts? Relay Health is no help.
- Gavin Walker
- Posts: 4626
- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
- Contact:
Re: Clearing house transmissions stall
Walker Tek Solutions, LLC
417-890-6777 x0
fax: 417-763-6386