Problem Upgrading Encoder Pro
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- Posts: 312
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Problem Upgrading Encoder Pro
If you can't give guidance in the forum, is this something where you could provider support by connecting to my desktop to fix?
Steve
Medical Billing Professionals
- Gavin Walker
- Posts: 4625
- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
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Re: Problem Upgrading Encoder Pro
Walker Tek Solutions, LLC
417-890-6777 x0
fax: 417-763-6386
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- Posts: 312
- Joined: Fri Mar 11, 2011 6:59 pm
Re: Problem Upgrading Encoder Pro
I did try that install from your website and received the same error. I also tried checking RegEdit per your instructions from a previous post regarding Encoder Pro and that didn't help. I don't know much about regedit, but is this something where you may be able to connect to my desktop, check the registry settings and get this installed? To give you an idea, last year when I installed V16 on this desktop I had a problem installing RM (it conflicted with my CM4 somehow) so Tim Motley (formerly of SendClaim, now with Medisoft) told me to try to install Medisoft to my C drive rather than to the Program Files. I did that, but still a problem, so I went back to Program Files. Somehow though I think Encoder Pro may think it's looking at C:\Medisoft rather than the correct path (C:\Program Files (X86)\Medisoft\Bin) where epax.exe is installed.
Let me know if you want to try to connect to my desktop to fix this.
Steve
Medical Billing Professionals
- Gavin Walker
- Posts: 4625
- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
- Contact:
Re: Problem Upgrading Encoder Pro
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- Posts: 312
- Joined: Fri Mar 11, 2011 6:59 pm
Re: Problem Upgrading Encoder Pro
Steve
Medical Billing Professionals