Account Total

[bkwrmz7]

I have v16, I have a patient with 2 cases, both cases have been paid or adjusted to leave a balance of 0. However, the Account total still shows a balance. Any reason why? How do I clear it? Initially there was a policy 1, charges were entered, payments were applied (not from the policy 1) and I deleted the policy 1 info, marked both cases cash cases. Updated all, but I'm still getting a balance. This has happend on a couple other accts too. Even my insurance patients.

[Gavin Walker]

The first thing I would try is run file maintenance and then rebuild all indexes, pack all data, and recalculate all balances. As always, backup your data first.

[bkwrmz7]

I did the file maintenance and the other things suggested, I'm still getting a couple of errors, any other thoughts?

[Gavin Walker]

OK, the next step is to run c:\medisoft\bin\mediutils.exe -> Fix Payment References. Then examine the Bin\FixPax.log and look for any mention of missing charge/payment/adjustment codes. Re-enter any codes that were missing. Again, make sure you have a good backup first.