Having trouble restoring Medisoft v12 sp2 data
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- Joined: Tue Nov 23, 2010 4:45 pm
Having trouble restoring Medisoft v12 sp2 data
- Gavin Walker
- Posts: 4626
- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
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Re: Having trouble restoring Medisoft v12 sp2 data
1. Your backup is probably corrupt. I hope that is not the case, but that is probably the problem. Medisoft v12 .MBK files are really WinZip files. You can rename the extension to .ZIP and try some WinZip recovery tools to recover what you can out of the file. Hopefully you have other back ups to fall back on and you didn't loose too much data. (We offer an automated remote backup service for $12/month plus $0.40/GB.)
2. There is a chance that the backup was created with a password. If that is the case, enter the correct backup password when restoring the file. I believe though, you will get a different error if the password doesn't match.
3. Medisoft v12 does not work very well with a 64-bit operating system. You will get lots of errors trying to run Medisoft v12 on 64-bit operating systems. There is a chance that the restore function doesn't work on 64-bit O/S, so try installing Medisoft on a 32-bit O/S and see if you can restore your data. I have not tested v12 on 64-bit O/S very much except to confirm that there are problems. When you get this resolved you should either get a system with a 32-bit O/S or upgrade your Medisoft. We are currently selling a Medisoft Premium Workstation with 32-bit O/S for $640 and Medisoft upgrades will vary depending on the edition of Medisoft as well as how many users and what add-ons you have. Alternatively, you could upgrade to Windows 7 Pro and download and install XP Mode for free from Microsoft. You could then install Medisoft v12 in XP Mode which is a 32-bit O/S. For XP Mode we would recommend 4 GB of RAM and since you have a 64-bit O/S 6 GB or more of RAM would be better.
Keep us posted on how this works out.
Walker Tek Solutions, LLC
417-890-6777 x0
fax: 417-763-6386
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- Posts: 4
- Joined: Tue Nov 23, 2010 4:45 pm
Re: Having trouble restoring Medisoft v12 sp2 data
-
- Posts: 4
- Joined: Tue Nov 23, 2010 4:45 pm
Re: Having trouble restoring Medisoft v12 sp2 data
-
- Posts: 4
- Joined: Tue Nov 23, 2010 4:45 pm
Re: Having trouble restoring Medisoft v12 sp2 data
- Gavin Walker
- Posts: 4626
- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
- Contact:
Re: Having trouble restoring Medisoft v12 sp2 data
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- Joined: Mon Aug 24, 2009 10:03 am
- Location: New York, NY
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