Problem seeing transactions
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- Posts: 6
- Joined: Thu Jul 15, 2010 10:21 pm
Problem seeing transactions
Whenever I transaction entry, for a moment I can see my transactions in the middle of the screen, and my payments toward the bottom of the screen...but then suddenly they disappear. All I can see at that point is the very bottom 1 or 2 transactions...and it is moved up the screen. If there was a way to post a screen shot, it would be much easier to explain. It is as though I need to drag the screen down to see everything...but there is no way to do that. The strange thing is that this problem seems to be specific to the computer I am working on through terminal services. in other words, when this problem happens, I can either move to another computer, or log on as another user and the problem goes away. But this problem is now effecting more of us in the office and we do not have enough computers or extra login's to keep moving around.
I know this is difficult to understand...as I am having trouble explaining it. But any suggestions would be greatly appreciated.
ashley
- Gavin Walker
- Posts: 4626
- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
- Contact:
Re: Problem seeing transactions
The easiest solution is to log in with that same userid from the computer in your office with the largest monitor. Set the monitor to its highest resolution. Now log into Medisoft and resize the transaction entry grid into the upper left corner of the screen and then exit Medisoft. You should be able to at least use Medisoft from the other computer now.
Alternatively, you can open Medisoft and close all windows within Medisoft. Click Window -> Clear Windows Positions. Then click Window -> Clear Custom Grid Settings.
Anyway, I hope that helps!
Walker Tek Solutions, LLC
417-890-6777 x0
fax: 417-763-6386
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- Posts: 6
- Joined: Thu Jul 15, 2010 10:21 pm
Re: Problem seeing transactions
ashley