New practice creation error

kdharma · Post by **kdharma** » Mon Jul 24, 2023 6:57 am

I have V27 network pro and when creating a new practice everything sets up just fine. But when I go to open practice, it doesn't list the new practice in the list. I've tried running file maintenance (the practice is shown there) after creating it with no luck.

Post by **Gavin Walker** » Mon Jul 24, 2023 8:13 am

That is weird. Try entering a folder name without any spaces in it and a unique practice name. It is possible your database list is corrupt and you can delete the file and re-add all the practices back into the list if it is not too much trouble. Also, keep in mind if you add a practice, it does not necessarily end up at the bottom of the list. I can end up anywhere in the list so you have to look through them all.

kdharma · Post by **kdharma** » Mon Jul 24, 2023 11:07 pm

I tried your suggestions and still no luck. I tried creating another "test" practice and doesn't show in the list. The only changes I can think of that were made would be activating the medisoft mobile. Do you think a reinstall of V27 will correct this issue?

Post by **Gavin Walker** » Tue Jul 25, 2023 8:17 am

I would save a backup of the file MWDBList.* and delete it. Then you can re-add all the practices back into the list. You "might" have to re-activate Mobile, I am not sure. If there are too many in the list to re-add, then you'll have to work with your Medisoft reseller to fix your database list.

kdharma · Post by **kdharma** » Thu Jul 27, 2023 7:18 am

Seemed like it worked temporarily. Once I logged out of the program and logged back in, the name disappeared. I think I'll have to create a ticket with your team.