Remote Desktop with Medisoft Advance

petemarkey · Post by **petemarkey** » Fri Jan 07, 2022 11:40 pm

We have what I have always called "the single user" version of Medisoft. I support everything at this single doctor practice except the Medisoft, we have a reseller that has always done that.

The version is Medisoft Advanced 25 (I saw your post that 26 just came out so might want a quote for an upgrade...)

Our primary/only user of Medisoft would like to work from home on Fridays and weekends.

When you try to run Medisoft over a remote desktop connection we get the error:

Data files not found
Data is not found. The data path has changed or the server is not found.
Check the server and retry the connection or change the data path.

Details>>Error 5185: Local server connections are restricted in this environment.
See the 5185 error code documentation for details. axServerConnect

Any fix/work around for this or is this a silly licensing restriction or something?

Thanks in advance.

Post by **Gavin Walker** » Fri Jan 21, 2022 5:43 pm

Yes, we CAN fix this for you if you purchase a month of support or buy the upgrade to Medisoft version 26 from us.

apna12 · Post by **apna12** » Fri Mar 25, 2022 8:08 pm

We use splashtop to remote to our Medisoft machine off site. Splashtop has worked very well for us for years now.