Revenue Management not found after re-install
Posted: Sun Nov 07, 2021 4:31 pm
Hi,
I just moved my Medisoft v20 to a new laptop yesterday & everything has gone quite smoothly except for Revenue Management. I'm wondering if it has to do with needing to "restore root data?" I only did a "restore data."
When I open Revenue Management I get a message that there has been an unhandled exception. And when I attempted to get the update I got a message "Software Not Found," and telling me to reinstall.
I've made exceptions in my Norton 360 Deluxe antivirus so I don't think that's the problem. When I installed v20 the introductory McAfee antivirus program that came with the laptop was still installed but I've since uninstalled that because it was just terrible.
I do notice that I'm missing 3 folders in my MediData folder: ConversionBackups, ReportDefs Backup, and RMData. Maybe they are auto-created once I successfully open RM?
Should I do a Restore Root Data? Or is there something else going on? I've looked through other posts but most seem to be anti-virus related. But maybe mine is also due to the shareware McAfee antivirus program that may have interfered with a clean install of Medisoft.
Thank you,
Julia
I just moved my Medisoft v20 to a new laptop yesterday & everything has gone quite smoothly except for Revenue Management. I'm wondering if it has to do with needing to "restore root data?" I only did a "restore data."
When I open Revenue Management I get a message that there has been an unhandled exception. And when I attempted to get the update I got a message "Software Not Found," and telling me to reinstall.
I've made exceptions in my Norton 360 Deluxe antivirus so I don't think that's the problem. When I installed v20 the introductory McAfee antivirus program that came with the laptop was still installed but I've since uninstalled that because it was just terrible.
I do notice that I'm missing 3 folders in my MediData folder: ConversionBackups, ReportDefs Backup, and RMData. Maybe they are auto-created once I successfully open RM?
Should I do a Restore Root Data? Or is there something else going on? I've looked through other posts but most seem to be anti-virus related. But maybe mine is also due to the shareware McAfee antivirus program that may have interfered with a clean install of Medisoft.
Thank you,
Julia