cant close any cases
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- Posts: 32
- Joined: Tue Mar 25, 2014 12:23 pm
cant close any cases
When I click on "close" it does not hold.
The cases have a zero balance.
I have never had this happen before.
checked my permissions, this isn't the issue either.
cleared windows, did file maint, nothing helps.
Ran another test today. I can't close any case with a zero balance but if a case has a balance I can close it. What is going on?
All payments have been applied in the cases with zero balance. The patient has new insurance and I don't want charges being put in the wrong case.
Can't close it.
- Gavin Walker
- Posts: 4626
- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
- Contact:
Re: cant close any cases
Walker Tek Solutions, LLC
417-890-6777 x0
fax: 417-763-6386
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- Posts: 49
- Joined: Wed Aug 03, 2011 11:46 am
Re: cant close any cases
We are using V27 and ran into the same fault today. Can't close any cases.
- Gavin Walker
- Posts: 4626
- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
- Contact:
Re: cant close any cases
To fix this go to Tools and select the option to Clear Saved Prompts.
If you do not wish for this prompt to appear, then click the box "Do Not Prompt Again", but be sure to click the YES button.