Access Violation Mapa.exe

CMright · Post by **CMright** » Thu Mar 11, 2010 12:52 pm

I am getting a error message everytime I open claim management.
Access violation at address 00A7FE57 in module 'MAPA.EXE'. Read of address 00000000

Medisoft v11 sp3. I ran the cms invalid chars.exe it only found 1 entry and we fixed the chart, ran it again and it found no other issues. We still get the same error message.

* : after some further troubleshooting, started the Recalculate Patient Balances. I get Error Invalid Floating Point Operation. all other rebuilds and packing, came back with no errors.

Post by **Gavin Walker** » Fri Mar 12, 2010 10:00 am

Hi, it sounds like you have some corruption in your Medisoft data. My suggestion is to contact a Medisoft VAR that can do data repairs. We do data repairs and we charge $300 per dataset repaired. McKesson also does data repairs if you contact them directly. If you have a backup from just before you noticed the error, then restoring a backup might be the cheapest option.

CMright · Post by **CMright** » Fri Mar 12, 2010 3:15 pm

Thanks for your assistance in this matter. If we want to have this data repaired, what steps should we take. Does your company take credit cards? Is the cost $300, or $300 + service agreement.

Post by **Gavin Walker** » Sun Mar 14, 2010 3:05 pm

It is just $300, no other service agreement is necessary. We get in the office at 8 am central time if you want to give us a call. 866-890-6777