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Why am I "seeing double" when sending out claims?

Posted: Sun Nov 10, 2019 6:05 pm
by prosete
I am noticing that after sending out a claim and the Functional Acknowledgement (5010) verifies the same claim being sent correctly, I get back all my 277s, Relay Health Claim Summary Rpts, Claims Acknowledgement Rpts, and Excluded Claims Rpts, all showing a "doubling" of the same single claim that was sent, including a "doubling" of the claim total reflected under Total Charges?

TIA

PRosete

Re: Why am I "seeing double" when sending out claims?

Posted: Mon Nov 11, 2019 9:49 am
by Gavin Walker
Hi, you'll have to fax in the example so we can take a look. Our fax is 417.763.6386.

Re: Why am I "seeing double" when sending out claims?

Posted: Mon Nov 11, 2019 4:35 pm
by prosete
Will do. Thanks!