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Insurance Allowed Amounts not showing
Posted: Fri Nov 08, 2019 10:24 am
by DUNNSCHIRO
The allowed amounts that we have entered for insurances are not all showing in the transaction entry screen. We have a few here and there that work, but the rest show $0.00. Please help!
Re: Insurance Allowed Amounts not showing
Posted: Mon Nov 11, 2019 9:47 am
by Gavin Walker
The allowed amounts are stored on each insurance. Open up insurance #1 and go over to the allowed tab. That is what should be filling in when you select the procedure.
Re: Insurance Allowed Amounts not showing
Posted: Wed Nov 13, 2019 11:05 am
by DUNNSCHIRO
We have those filled in for the insurances, but they do not all populate in the transaction entries.
Re: Insurance Allowed Amounts not showing
Posted: Thu Nov 14, 2019 9:04 am
by Gavin Walker
Is there a modifier involved?
Re: Insurance Allowed Amounts not showing
Posted: Fri Nov 15, 2019 1:36 pm
by DUNNSCHIRO
Yes
Re: Insurance Allowed Amounts not showing
Posted: Fri Nov 15, 2019 1:37 pm
by DUNNSCHIRO
And the ones with modifiers are the ones not populating. Do you know why that is?
Re: Insurance Allowed Amounts not showing
Posted: Fri Nov 15, 2019 5:44 pm
by Gavin Walker
If you edit the procedure code in the Procedure/Payment/Adjustment Code list and then go to the Amounts tab, is there an entry in there for the procedure code?
Re: Insurance Allowed Amounts not showing
Posted: Fri Nov 15, 2019 5:50 pm
by Gavin Walker
If there isn't an entry for the modifier, then go to the General tab and add a default modifier and then save the record and then go back to the Allowed tab.
Re: Insurance Allowed Amounts not showing
Posted: Thu Nov 21, 2019 11:00 am
by DUNNSCHIRO
Ok, I didn't realize I had to put the allowed amounts in the Procedure Codes, too. I think we have it figured out. Thanks so much for the help!