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Unable to Backup. States all users must exit with ADYSS multiple time.

Posted: Wed Jul 24, 2019 2:15 pm
by jkistler
If you can help, I'll be forever grateful! We have spent days troubleshooting to no avail.

We were last able to back up with no issue 7/16/19. The only change was a windows update on the server (where the ADS is hosted). Since then, when we attempt to back up Medisoft, it will not allow the backup. It keeps staying "All users must exit the program. Users: ADYSS, ADYSS, ADYSS, etc... Sometimes it shows 2, sometimes 4.

No users are on the system. The program is only installed on 2 computers in our office. When going into ADS Configuration Utility it confirms that the program running on the server is the only "user". Where are all these extra users coming from?

We have made sure that ADS and Medisoft are both allowed through Windows Defender. We have stopped/started the ADS, stopped other programs that running, rebooted, checked ADS settings. Again, it was working fine, and suddenly stopped.

Please help! Thank you so much!

Re: Unable to Backup. States all users must exit with ADYSS multiple time.

Posted: Thu Jul 25, 2019 7:47 am
by Gavin Walker
Make sure all interfaces are shut down and then in services stop eMDs MSL Connectivity Service and McKesson MSL Connectivity Service. If that doesn't work, try rebooting your server or data host machine.

Re: Unable to Backup. States all users must exit with ADYSS multiple time.

Posted: Thu Aug 01, 2019 12:47 pm
by jkistler
Hi Gavin!

So we did all of that, and it still gave the error. Mysteriously, Monday night it allowed the backup. However, since then, the error reappeared. We have no idea why this keeps happening. We are back to square one again.

Re: Unable to Backup. States all users must exit with ADYSS multiple time.

Posted: Tue Aug 06, 2019 9:38 am
by jkistler
Just checking back. We still are unable to back up.

Re: Unable to Backup. States all users must exit with ADYSS multiple time.

Posted: Tue Aug 06, 2019 10:15 pm
by Gavin Walker
You'll have to switch to something like Windows Backup (built into Windows) to backup your files. The Medisoft backup can be glitchy sometimes.

Re: Unable to Backup. States all users must exit with ADYSS multiple time.

Posted: Wed Aug 14, 2019 12:15 pm
by jkistler
I’m so sorry. But can you please give me step by step instructions on this. I’ve tried to Google it and can’t find them. I want to make sure I’m making a full backup and not sure how to do it with Windows. Thank you!

Re: Unable to Backup. States all users must exit with ADYSS multiple time.

Posted: Thu Aug 15, 2019 7:58 am
by Gavin Walker
What version of Windows do you have?