update revenue management

Technical problems with Medisoft.
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Robin
Posts: 70
Joined: Wed Sep 14, 2011 2:55 pm

update revenue management

Post by Robin » Thu Oct 18, 2018 4:27 pm

Hi - I had to reinstall my V19 because I couldn't run revenue management because my Avast thought it was a virus as it was updating. Now, I can't run revenue management because it says I need to update it. How do I do that?
Thanks!

Robin
Posts: 70
Joined: Wed Sep 14, 2011 2:55 pm

Re: update revenue management

Post by Robin » Thu Oct 18, 2018 5:52 pm

I think I found out how to update it, but after it went thru the process it now says, software not found. revenue management could not be located on your system. re-install revenue management and then run this patch again.
I tried that, and it didn't work.

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Gavin Walker
Posts: 4625
Joined: Wed Apr 04, 2007 10:11 pm
Location: Springfield, MO
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Re: update revenue management

Post by Gavin Walker » Fri Oct 19, 2018 7:51 am

First, make sure your anti-virus has an exception set on c:\Medisoft to avoid any further issues. Then uninstall Revenue Management from your computer. Then, re-install it from here: http://www.medisoft.com/RMPatches/RM1914/RMSetup.msi.

Note, these instructions only apply if you are on Medisoft v19 to v21. The installer above does not work with Medisoft v22 or higher.
Gavin Walker
Walker Tek Solutions, LLC
417-890-6777 x0
fax: 417-763-6386

Robin
Posts: 70
Joined: Wed Sep 14, 2011 2:55 pm

Re: update revenue management

Post by Robin » Fri Oct 19, 2018 8:48 am

Thanks. I did that, and now get this error message.

Robin
Posts: 70
Joined: Wed Sep 14, 2011 2:55 pm

Re: update revenue management

Post by Robin » Fri Oct 19, 2018 8:49 am

I tried to attach a screen shot of the error message, but I don't think it worked. I will try again

Robin
Posts: 70
Joined: Wed Sep 14, 2011 2:55 pm

Re: update revenue management

Post by Robin » Fri Oct 19, 2018 8:56 am

I can't seem to past a screen shot. This is part of what it says
Advantage.data.provider.adsexception: error 7077: the advantage data dictionar cannot be opened. axserverconnect...
there is more. hopefully this is enough to let you know what the problem is.
Thank you so much for your help

Robin
Posts: 70
Joined: Wed Sep 14, 2011 2:55 pm

Re: update revenue management

Post by Robin » Fri Oct 19, 2018 10:59 am

I tried uninstalling medisoft as well, and reinstalling and am still having the same problem. I think I'm gonna need some help, please.

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Gavin Walker
Posts: 4625
Joined: Wed Apr 04, 2007 10:11 pm
Location: Springfield, MO
Contact:

Re: update revenue management

Post by Gavin Walker » Sat Oct 20, 2018 9:24 am

Private message me your contact details and we'll get in touch. Aaron emailed you.

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