REVENUE MANAGMENT

Technical problems with Medisoft.
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bright88
Posts: 8
Joined: Fri Feb 16, 2018 11:24 am

REVENUE MANAGMENT

Post by bright88 » Tue Jul 03, 2018 3:53 pm

I HAVE ALWAYS USED REVENUE MANAGEMENT ON THIS COMPUTER AND NOW IT'S STATING REVENUE MANAGEMENT.EXE NOT FOUND. HOW CAN I FIX THIS PROBLEM. I HAVE LOTS OF CLAIMS I NEED TO SUBMIT TO MY CLEARINGHOUSE.

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Gavin Walker
Posts: 4625
Joined: Wed Apr 04, 2007 10:11 pm
Location: Springfield, MO
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Re: REVENUE MANAGMENT

Post by Gavin Walker » Thu Jul 05, 2018 10:43 am

Your anti-virus likely turned against Revenue Management. Configure it to exclude C:\Medisoft and C:\Medidata and reinstall the latest for your version of Medisoft.
Gavin Walker
Walker Tek Solutions, LLC
417-890-6777 x0
fax: 417-763-6386

bright88
Posts: 8
Joined: Fri Feb 16, 2018 11:24 am

Re: REVENUE MANAGMENT

Post by bright88 » Mon Jul 23, 2018 1:14 pm

We removed the anti virus software and we are still getting the same problem. If I reinstall the Medisoft version will I have to reconfigure Revenue Management to work? Can you help with this?

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Gavin Walker
Posts: 4625
Joined: Wed Apr 04, 2007 10:11 pm
Location: Springfield, MO
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Re: REVENUE MANAGMENT

Post by Gavin Walker » Tue Jul 24, 2018 7:45 am

Reinstalling the latest service pack for your version of Medisoft and then running a Revenue Management Check for Updates should fix you up again. Since you are under us for Trizetto support, we will make sure that clearinghouse is up and going again. Call in a ticket if you need help.

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