Missing Charge Information

Technical problems with Medisoft.
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jrsmith
Posts: 1
Joined: Mon Jul 02, 2018 7:27 pm

Missing Charge Information

Post by jrsmith » Mon Jul 02, 2018 7:38 pm

What would cause the charge information to not appear in Transaction Entry, but still show the last payment date? I've attached a picture of what the issue is. Was the charge information archived? Obviously it's getting the last payment date and amount from somewhere? Any help would be appreciated, thanks!
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missing charges.png
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Gavin Walker
Posts: 4625
Joined: Wed Apr 04, 2007 10:11 pm
Location: Springfield, MO
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Re: Missing Charge Information

Post by Gavin Walker » Mon Jul 02, 2018 10:50 pm

One reason would be because all the cases for this patient are closed and you have the option selected to hide closed cases. Or, a case wasn't selected. The calendar and briefcase button there next to Case can be used to search your old cases.
Gavin Walker
Walker Tek Solutions, LLC
417-890-6777 x0
fax: 417-763-6386

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