Access is denied when trying to back up

Technical problems with Medisoft.
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hrw911
Posts: 194
Joined: Thu Jul 14, 2011 4:19 pm

Access is denied when trying to back up

Post by hrw911 » Sun Apr 22, 2018 5:37 pm

I'm on Medisoft Advanced version 19 sp. 1. I just installed it on a new desktop (Windows 7 Professional) and when I try to back up, I'm getting the following error:

System Error. Code:5.
Access is denied

Any ideas on how to fix this?

hrw911
Posts: 194
Joined: Thu Jul 14, 2011 4:19 pm

Re: Access is denied when trying to back up

Post by hrw911 » Sun Apr 22, 2018 6:00 pm

I reinstalled sp1 and it solved the problem.

hrw911
Posts: 194
Joined: Thu Jul 14, 2011 4:19 pm

Re: Access is denied when trying to back up

Post by hrw911 » Sun Apr 22, 2018 10:28 pm

That only worked once. The problem reoccurred when moving into and trying to back up other practices.

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Gavin Walker
Posts: 4625
Joined: Wed Apr 04, 2007 10:11 pm
Location: Springfield, MO
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Re: Access is denied when trying to back up

Post by Gavin Walker » Mon Apr 23, 2018 7:41 am

That has been a bug in Medisoft for years. The work around is to exit Medisoft and restart it in order to back up the next practice database.
Gavin Walker
Walker Tek Solutions, LLC
417-890-6777 x0
fax: 417-763-6386

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