Medisoft V22 - Revenue Management - Building claims process stuck in last patient

Technical problems with Medisoft.
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g-2018
Posts: 8
Joined: Fri Mar 02, 2018 4:44 pm

Medisoft V22 - Revenue Management - Building claims process stuck in last patient

Post by g-2018 » Mon Apr 09, 2018 4:05 pm

Hello,
I am running into an issue lately when trying to create the claim file in Revenue Management. It have identified it is happening with one particular carrier and the building claims process gets stuck in the last patient on the batch I am trying to create.
RM gets stuck in the gathering claim data screen. It won't let me close it unless I end the task from task manager.
I also get a Revenue Management is not responding window with a problem event called AppHangB1 (see pics below).
Any clue why this is happening? I have tried it from different servers and same issue.
Thank you.
Attachments
Building claims - issue.png
Building claims - issue.png (24.22 KiB) Viewed 2064 times
Revenue Managment AppHangB1.png
Revenue Managment AppHangB1.png (11.61 KiB) Viewed 2064 times

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