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FILE SEND ERROR (REVENUE MANAGEMENT)

Posted: Thu Dec 07, 2017 3:09 pm
by marielarios
WHEN I SEND THE CLAIMS THROUGH REVENUE MANAGEMENT A BOX POPS UP SAYING:

An error occurred while sending the files
Secure file transfer client
IO exception
client exited with (74)

help please

Re: FILE SEND ERROR (REVENUE MANAGEMENT)

Posted: Fri Dec 08, 2017 9:35 am
by Gavin Walker
That can mean there is an issue at the clearinghouse end. We have had some issues with Capario aka Emdeon aka Change Healthcare lately. I would wait 24 hours and see if the issue resolves itself, otherwise contact your clearinghouse to see if they are having problems.