FILE SEND ERROR (REVENUE MANAGEMENT)

Technical problems with Medisoft.
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marielarios
Posts: 1
Joined: Thu Dec 07, 2017 2:58 pm

FILE SEND ERROR (REVENUE MANAGEMENT)

Post by marielarios » Thu Dec 07, 2017 3:09 pm

WHEN I SEND THE CLAIMS THROUGH REVENUE MANAGEMENT A BOX POPS UP SAYING:

An error occurred while sending the files
Secure file transfer client
IO exception
client exited with (74)

help please

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Gavin Walker
Posts: 4201
Joined: Wed Apr 04, 2007 10:11 pm
Location: Springfield, MO
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Re: FILE SEND ERROR (REVENUE MANAGEMENT)

Post by Gavin Walker » Fri Dec 08, 2017 9:35 am

That can mean there is an issue at the clearinghouse end. We have had some issues with Capario aka Emdeon aka Change Healthcare lately. I would wait 24 hours and see if the issue resolves itself, otherwise contact your clearinghouse to see if they are having problems.
Gavin Walker
Walker Tek Solutions, LLC
866-890-6777
417-890-6777

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