Country field

Technical problems with Medisoft.
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SalJim71
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Country field

Post by SalJim71 » Thu Jan 18, 2018 8:24 pm

My new clearinghouse does not want anything in the Country field. When entering a new patient it automatically fills in USA. I erase it & Set Default & Confirm, but when I try to enter a new patient it keeps adding it.

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Gavin Walker
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Re: Country field

Post by Gavin Walker » Fri Jan 19, 2018 12:33 pm

Medisoft is only supported in the USA too. I believe if you leave the field blank, Medisoft will plug in USA again. Are you saying your clearinghouse is rejecting your claims because you have USA entered in the country field?
Gavin Walker
Walker Tek Solutions, LLC
417-890-6777 x0
fax: 417-763-6386

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SalJim71
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Re: Country field

Post by SalJim71 » Sat Jan 20, 2018 2:23 pm

Yes, I'm switching clearinghouses (Navicure) & all the test claims with something in the Country field were denied. I was told that the Country field should be blank.

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Gavin Walker
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Re: Country field

Post by Gavin Walker » Sat Jan 20, 2018 3:49 pm

We can setup a custom iGuide and force that field to be blank. We are currently charging $250 to setup 1 practice at Navicure. Private message me if you need our help doing this.

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