Hey, Gavin: This is what Availity said:
After looking at the claim we see what the issue is. You are sending the purchase service information without the purchased service provider information which is located in Loop 2420B. All you will need to do is add that Loop and resubmit the claim and it should process just fine with no issues..
I am not sending the facility on claims now. If I click to Send Facility on Claims with a 77 qualifier, will that create the Loop 2420B? And except for this one claim I have never had a problem sending professional claims for this practice without the facility so will having the facility on all claims cause any harm?
Medical Billing Professionals