RM Crashes and Medisoft Crashes When Printing
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RM Crashes and Medisoft Crashes When Printing
But after sending claims through RM both RM and RM Reports freeze up when I try to close those applications. I can run RM and I have no problem running the reports in RM but each applications freezes when I select to exit (both under File/Exit and clicking the X in the upper right).
In addition, when I print claims, Medisoft crashes and I have to reopen it.
I intentionally did not install too many programs on this new computer...and all of them I had installed on my old computer so they cannot be conflicting with Medisoft.
Any thoughts?
Steve
Medical Billing Professionals
- Gavin Walker
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- Location: Springfield, MO
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Re: RM Crashes and Medisoft Crashes When Printing
Walker Tek Solutions, LLC
417-890-6777 x0
fax: 417-763-6386
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Re: RM Crashes and Medisoft Crashes When Printing
BUT I think I did find out the cause of the problem...a conflict with QuickBooks Pro 2018! Probably some of the QB drivers is conflicting with Medisoft. Normally when I log into Windows I have QB also open...So I disabled that for startup...rebooted...had QB closed...and was able to print and RM would not crash. I tested by opening QB, then closing it...and was able to print again.
So, hopefully QB is indeed the cause of the conflict.
Steve
Medical Billing Professionals
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Re: RM Crashes and Medisoft Crashes When Printing
Finally after installing maybe 16-18 programs, I found the culprit...TeamViewer! I found it hard to believe that it could be Team Viewer so I uninstalled the program, rebooted, and reinstalled 3 times. but each time it caused Medisoft to crash after printing and caused RM to lock up after submitting claims. So then I checked something else. When you have TeamViewer running, in each app at the top (near the minimize button) is a TeamViewer QuickConnect button. I researched and found that some programs do have compatibility issues with the QuickConnect button so the QuickConnect button is disabled in those programs. You can also choose to completely disable the QuickConnect button for all programs OR you can add selected programs to the list where the QuickConnect button does not appear.
So I disabled for all programs, rebooted and have had no issues ever since!
Thanks,
Steve
Medical Billing Professionals