Error When Attempting to Print Individual Receipts

Technical problems with Medisoft.
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kdonovan86
Posts: 2
Joined: Thu Oct 12, 2017 9:50 am

Error When Attempting to Print Individual Receipts

Post by kdonovan86 » Thu Oct 12, 2017 10:04 am

Hello,

I received the attached errors when attempting to print individual receipts from a specific company in Medisoft. The errors appear consecutively and while I'm able to click through them, the receipts don't print afterwards.

The OS is Windows 10 Pro.

What are some other steps I could take to troubleshoot these errors?
Attachments
medisoft, receipt printer error 1.png
medisoft, receipt printer error 1.png (51.92 KiB) Viewed 1860 times
medisoft, receipt printer error 2.png
medisoft, receipt printer error 2.png (53.68 KiB) Viewed 1860 times

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Gavin Walker
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Re: Error When Attempting to Print Individual Receipts

Post by Gavin Walker » Fri Oct 13, 2017 9:55 pm

You need to setup your Provider IDS grids. Setup at least one under the practice, the provider, 1 referring provider, and on 1 facility.
Gavin Walker
Walker Tek Solutions, LLC
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kdonovan86
Posts: 2
Joined: Thu Oct 12, 2017 9:50 am

Re: Error When Attempting to Print Individual Receipts

Post by kdonovan86 » Tue Oct 17, 2017 12:55 pm

Thanks for your quick response!

I'm 3rd-party IT vendor. I'm not very familiar with Medisoft or how it's supposed to work. After reading your reply, I reached out to the user who also informed me that she was not familiar with setting up the Provider IDS grids.

Could you share more information on how to configure that in Medisoft? Is there a how-to guide you can provide?

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Gavin Walker
Posts: 4203
Joined: Wed Apr 04, 2007 10:11 pm
Location: Springfield, MO
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Re: Error When Attempting to Print Individual Receipts

Post by Gavin Walker » Wed Oct 18, 2017 6:20 pm

Setting your provider ids is an important part of getting your claims ready to bill. I recommend she get with her Medisoft re-seller for some training.

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