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Revenue Management Reports Error

Posted: Wed Jun 28, 2017 8:19 am
by mea
I am getting this error when I try to access revenue management reports:

Advantage.Data.Provider.AdsException: Error 6420: The "discovery" process for the Advantage Database Server failed. Unable to connect to the Advantage Database Server. axServerConnect at Advantage. Data.Provider.AdsConnectionPool.GetOpenPoolConnection(AdsConnectionStringHandler handler, Int32iConnect Timeout)
at Advantage.Data.Provider.AdsPoolManager.GetConnection (String strConnectionSTring, AdsInternalConnection& InteranlConnection, AdsConnectionPool&pool)
at Advantage.Data.Provider.AdsConnection.Open()
at CMLibrary.Database.DBListbd.get_dbConnection()


This also pops up:

Error 6610: The Advantage Database Server did not respond to a database request in a timely manner. A communications problem has occurred. Search for 6610 in the Advantage Knowledge Base for possible solutions. axExecuteSQL




I also cannot get into Office Hours at all. (just says program not responding).

Then:

Data is not found. The data path has changed or the server is not found. Check the server and retry the connection or change the data path.


Is there a way to fix this?

Thank you. =)

Re: Revenue Management Reports Error

Posted: Wed Jun 28, 2017 9:02 am
by mea
Actually, after restarting my computer a few times (since the errors wouldn't go away even after exiting out of Medisoft), it seems to work now.

Though I am curious as to what may have caused the errors.

Re: Revenue Management Reports Error

Posted: Wed Jun 28, 2017 6:09 pm
by Gavin Walker
Hard to say what might have happened. How many computers do you have running Medisoft? Was this happening from the server machine? It could have been that your network was down.

Re: Revenue Management Reports Error

Posted: Thu Jun 29, 2017 10:42 am
by mea
There are at least 5, though mine was the only one getting errors.

Re: Revenue Management Reports Error

Posted: Sat Jul 01, 2017 10:44 am
by Gavin Walker
Is your connection wireless?