Revenue Management Reports Error

Technical problems with Medisoft.
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mea
Posts: 3
Joined: Wed Jun 28, 2017 8:08 am

Revenue Management Reports Error

Post by mea » Wed Jun 28, 2017 8:19 am

I am getting this error when I try to access revenue management reports:

Advantage.Data.Provider.AdsException: Error 6420: The "discovery" process for the Advantage Database Server failed. Unable to connect to the Advantage Database Server. axServerConnect at Advantage. Data.Provider.AdsConnectionPool.GetOpenPoolConnection(AdsConnectionStringHandler handler, Int32iConnect Timeout)
at Advantage.Data.Provider.AdsPoolManager.GetConnection (String strConnectionSTring, AdsInternalConnection& InteranlConnection, AdsConnectionPool&pool)
at Advantage.Data.Provider.AdsConnection.Open()
at CMLibrary.Database.DBListbd.get_dbConnection()


This also pops up:

Error 6610: The Advantage Database Server did not respond to a database request in a timely manner. A communications problem has occurred. Search for 6610 in the Advantage Knowledge Base for possible solutions. axExecuteSQL




I also cannot get into Office Hours at all. (just says program not responding).

Then:

Data is not found. The data path has changed or the server is not found. Check the server and retry the connection or change the data path.


Is there a way to fix this?

Thank you. =)

mea
Posts: 3
Joined: Wed Jun 28, 2017 8:08 am

Re: Revenue Management Reports Error

Post by mea » Wed Jun 28, 2017 9:02 am

Actually, after restarting my computer a few times (since the errors wouldn't go away even after exiting out of Medisoft), it seems to work now.

Though I am curious as to what may have caused the errors.

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Gavin Walker
Posts: 4169
Joined: Wed Apr 04, 2007 10:11 pm
Location: Springfield, MO
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Re: Revenue Management Reports Error

Post by Gavin Walker » Wed Jun 28, 2017 6:09 pm

Hard to say what might have happened. How many computers do you have running Medisoft? Was this happening from the server machine? It could have been that your network was down.
Gavin Walker
Walker Tek Solutions, LLC
866-890-6777
417-890-6777

mea
Posts: 3
Joined: Wed Jun 28, 2017 8:08 am

Re: Revenue Management Reports Error

Post by mea » Thu Jun 29, 2017 10:42 am

There are at least 5, though mine was the only one getting errors.

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Gavin Walker
Posts: 4169
Joined: Wed Apr 04, 2007 10:11 pm
Location: Springfield, MO
Contact:

Re: Revenue Management Reports Error

Post by Gavin Walker » Sat Jul 01, 2017 10:44 am

Is your connection wireless?

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