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Error Messages

Posted: Mon Jun 12, 2017 8:42 am
by caileyr
Our computer that is the Medisoft server ended up crashing. We had to do a force restart on the computer and eventually got the computer up and running again. We did a Medisoft backup, which ended up taking a extraordinarily long time to complete, 40 minutes compared to the normal 5-10 minutes. The backup finished and everything seemed to be back in order.

Now back from the weekend, we are getting errors messages:
-"tblTransactionSearch: Error 5016: Advantage could not find an index order with the specified name"
-"mtblPayment: Cannot perform this operation on a closed dataset"

We are unable to work on anything in the Patient Transaction Entry and the Enter Deposits and Apply Payments

Re: Error Messages

Posted: Tue Jun 13, 2017 9:23 am
by Gavin Walker
Go to File -> File Maintenance. Try re-indexing and packing all tables.

Re: Error Messages

Posted: Wed Aug 23, 2017 3:05 am
by BroderickN
Gavine Walker wrote:
Tue Jun 13, 2017 9:23 am
Go to File -> File Maintenance. Re-indexing buzz bingo bonus codes and packing all tables.
Just wanted to say thank Gavin, that fixed the errors for me!

Re: Error Messages

Posted: Wed Aug 23, 2017 8:37 am
by Gavin Walker
:D You are welcome!