revanue manager and unapplied payments

Technical problems with Medisoft.
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EHCS
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revanue manager and unapplied payments

Post by EHCS » Tue Jun 06, 2017 11:01 pm

After this last revinue manager update all of our ERA payments applied through revenue manager are showing in the depost/payments screen as unapplied payments...even though they have been applied and I can see in the transaction screens they look fine. Is this happening to anyone else or do we know why this is happening? I have to go in to each payment in the deposit list and put a zero in the unapplied amount.

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Gavin Walker
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Re: revanue manager and unapplied payments

Post by Gavin Walker » Wed Jun 07, 2017 8:30 am

No we haven't seen this. Is the un-applied amount some small fraction or is it a random number?
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EHCS
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Re: revanue manager and unapplied payments

Post by EHCS » Wed Jun 07, 2017 7:45 pm

it is the full amount

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Gavin Walker
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Re: revanue manager and unapplied payments

Post by Gavin Walker » Thu Jun 08, 2017 8:52 am

Try rebuilding all indexes and packing all data. Backup your data first.

EHCS
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Re: revanue manager and unapplied payments

Post by EHCS » Thu Jun 08, 2017 11:43 am

That did not help. Not sure what is going on. I bill for 6 providers and it is doing it in all the accounts. I guess it isn't a big deal as it is applying them, but I just have to zero out the deposit/payment screen in medisoft....just kind of annoying more than anything.

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Gavin Walker
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Re: revanue manager and unapplied payments

Post by Gavin Walker » Fri Jun 09, 2017 4:18 pm

Can you tell me what build # of Revenue Management you have? Go to help -> About to view it.

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Gavin Walker
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Re: revanue manager and unapplied payments

Post by Gavin Walker » Fri Jun 09, 2017 9:59 pm

Check the payments are actually being applied. There was a bug in build 464. Was fixed in 465.
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EHCS
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Re: revanue manager and unapplied payments

Post by EHCS » Mon Jun 12, 2017 2:42 pm

yes the payments are actually being applied but they just don't show it on the deposit screen in Medisoft. it is 464, i just updated it. I will go in and see if there is another update.

EHCS
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Re: revanue manager and unapplied payments

Post by EHCS » Mon Jun 12, 2017 2:43 pm

funny you say that as i did have a huge problem with a couple of contractual adjustments on some patients not being applied for some reason.

EHCS
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Re: revanue manager and unapplied payments

Post by EHCS » Mon Jun 12, 2017 2:44 pm

there was another update when I check. I will keep you posted as I am applying payments today.

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Re: revanue manager and unapplied payments

Post by EHCS » Thu Jun 15, 2017 10:03 am

Yes, that updated fixed the problem. Thanks!

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Gavin Walker
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Re: revanue manager and unapplied payments

Post by Gavin Walker » Tue Jun 27, 2017 11:37 am

I have developed a script to back out those messed up deposits. It only works if you haven't tried to manually fix things, but if you have the list of deposits, I can easily modify the script with your list. Do you need us to clean this up for you? Private message me for the details.

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