"Metafile is not Valid"

Technical problems with Medisoft.
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ProCareSabrina
Posts: 55
Joined: Thu Dec 03, 2015 7:36 pm

"Metafile is not Valid"

Post by ProCareSabrina » Mon May 15, 2017 3:27 pm

Got this weird message for the first time (that I can remember). We were trying to print paper claims, ready to send, chose our normal HCFA layout.... However, it took longer than normal to process. And at the end of the box that shows the percentage of processing, a new box popped up that said "Metafile is not Valid"

Any ideas?

Thank you in advance for your help!!

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Gavin Walker
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Joined: Wed Apr 04, 2007 10:11 pm
Location: Springfield, MO
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Re: "Metafile is not Valid"

Post by Gavin Walker » Mon May 15, 2017 5:27 pm

I can't say for sure I have seen that one either. If I were taking a guess, I would try to eliminate the Medisoft report template you are using as a possibility.

1. Was there a recent change to your Medisoft report template? A logo added or something?
2. Try printing a particular single claim. Still an error?
3. Try printing with one of the built-in report templates that came with Medisoft. Does it print just fine with "CMS - 1500 (Primary) - 02/12"?
Gavin Walker
Walker Tek Solutions, LLC
866-890-6777
417-890-6777

mbpros
Posts: 249
Joined: Fri Mar 11, 2011 6:59 pm

Re: "Metafile is not Valid"

Post by mbpros » Mon May 15, 2017 6:13 pm

I have seen this error if I am trying to print a large number of claim forms at once (approx 200) so what I do is print some (approx 100) and then print the rest.
Steven Zats
Medical Billing Professionals

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